We've had this microwave oven for approximately 14 months.The warranty is 12 months.
At about month 13 (just as the warranty expired), the microwave starts making this horrible sound - like it is ready for take-off - every time we place something slightly off-centered in the turntable, and every time the cooking time comes to an end and before we open the door.
It still seems to cook fine, but it just doesn't sound safe (several reviews in other sites report that this model of microwave tends to catch on fire, so I suspect this is where ours is headed if we continue using it).
It has seen a year of light to moderate use (1 to 3 times a day almost daily, for no more than 5 minutes each time). We've never used the convection feature.
It is so close to the expiration of the warranty, that I called GE thinking they would be reasonable, and provide some type of coverage. These were the options we were given:
* Use their "packaged" service, which this microwave qualifies for, and get it repaired for "only" $190 (note that we paid about $230 for it). Then there would be a limited warranty on the repair.
* Have a service person come see the microwave - with a service visit charge of $80, and then give us some sort of discount for a new GE appliance.
They behaved like they were making us a favor (we're sorry you experienced problems, but these offers will only be valid for the next 30 days...).
My question - why should I reward a company that ships crappy products, and doesn't stand behind what they produce? Why should I pay a over $400 (original price + repair) for something that is likely to break in another year, if instead I can purchase something for about the same amount, with a better warranty, better service, and better track record?
No more GE appliances in our household!
Click Here to see more reviews about: GE : JES1290SK Microwave
Product Description:
GE Consumer & Industrial spans the globe as an industry leader in major appliance, lighting and integrated industrial equipment systems and services. They provide solutions for commercial, industrial and residential use in more than 100 countries which uses innovative technologies andecomagination.It's a GE initiative to aggressively bring to market new technologies that help customers and consumers meet pressing environmental challenges to deliver comfort, convenience and electrical protection and control. GE brings imagination to work.This small affordable model features a combination microwave/ convection oven perfect for small batches of cookies or brownies. The removable oven rack speeds the cleaning process of this model greatly. Both types of cooking processes are manipulated by the Convenience Cooking Controls found on the front. Your microwave oven is also protected by a childlock system for extra safety.
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